Shipping policy

We work with Fedex, UPS and USPS to ship orders. Shipping is calculated based on size and weight. At times, shipping insurance may be suggested. All shipping supplies and handling fees will be applied to the shipping invoice. We will do our best to give you an accurate shipping cost estimate during the proposal process.

It is the Client’s responsibility to provide LUX BOX with complete and accurate names and addresses to insure on-time delivery. We require name of recipient, street address, apartment #, city, state and zip code. It is necessary to include the recipient's phone number for all international shipping. LUX BOX will not be responsible for late delivery and reshipping fees for returned packages due to an incorrect address provided by the client. If the error is made by LUX BOX, we will cover all re-shipping fees.